Wednesday, February 18, 2009

Test Strips MIA

I sure hope I don't have to write too many more posts about the mail order pharmacy. This is getting irksome.....

In mid-January I had my primary fax them a prescription for test strips - 8 per day. I checked my account online that evening and it said "processing order". A week later it was still processing, and a week later as well. I called and the woman said she'd have to do some research. 3 days later I found out that under my new plan, the max that are covered are 6 per day, and since mine was for 8, they had "put it aside". Put it aside? Give me a break.

I squawked a bit and a supervisor said that since it was their error, they would overnight me the supply. I explained that there would be no one home to sign for it, but standard mail would be just fine. No problem.

Two weeks later, still no strips. I had a great day off for President's Day, and upon coming home in the afternoon noticed a cardboard box laying on the sidewalk near the door to my building. I picked it up to take to the trash, and, guess who it was addressed to? Why me!

Yes indeed, inside were 6 boxes of One Touch Strips, along with a large bottle of what turned out to be anti-seizure medication (which I've never taken).

Fortunately it was a warm day - about 30 degrees. I made a quick call to One Touch and they said it was okay if the strips had sat outside for a couple hours. Just don't use them until they've warmed up.

I was telling my neighbor about this and he said "great - you can say you never got the order and then have a bunch extra for free"

Why not? I sort of liked the idea and scrambled to come up with moral and rational reasons to do this:

1) I have had db for 35 years and deserve a break
2) Express Scripts is a huge profitable company and can esaily absorb the loss
3) I didn't ask for this to happen. It's UPS' fault
4) Had the timing been different, somebody else would have come along, opened the box and then tossed it
5) It would be really nice to have an extra suppply as a cushion - for sick days and such
6) Because I had not signed for the pacakage, it would be impossible to prove that I'd received it

I was still pondering the swhen a couple of distractions put it aside. The next day at work, ES called to see if I'd gotten the package. I reluctantly said yes, and added, for drama, that it was laying in the street. The woman said "well, once it's been turned over to UPS, it's out of our hands". Gee, lady. Thanks a lot.

I am not a model citizen. I smuggle pop into the movies. I have gone fishing without a license and exceeded the speed limit. I have stolen driftwood from a state park.

If the same think happens again, there is every chance that I'd respond differently. But sometimes it's just easier to tell the truth.

8 comments:

Colleen said...

Ummm, expect another package - but the weather won't do anything to it...
Surprise!

Zazzy said...

You are a good person and I doubt you'd cheat the system on purpose. I might keep them if they sent me extra by accident though. What about the seizure meds which are often controlled substances?

Molly said...

Argh. The mail order process sucks. I've had many a time that I've come home to find my supplies (strips, pump stuff) in a snowbank near my house. I swear sometimes it just gets chucked out of a delivery truck window.
I LOVE your new photo. Bet he's smaller now after the warmer weather.
:-)

Minnesota Nice said...

Colleen - I was mystified by your comment. BUt not any more. Tee Hee

Zazz - They are sending me a prepaid envelope to return the seizure meds in. The lady implied that the seal "better not be broken".....duh......go ahead and count 'em. See if I care.

Molly - I am trying not to fret any more about this. But, there's always the next order. Sh-t.
THe snow sculpture was taken a couple of weeks ago during the City of Lakes Loppett - a big cross country ski race right outside my window (yup, just like the art fair). I thought he was a Golden Gopher, but the sign said he was a groundhog. Go Gophers. Rah rah Groundhogs. Same difference. And yes, he is a sad little stump now.

Scott K. Johnson said...

The truth is always a good bet Kathy. I think you did the right thing.

Fighting with suppliers and stuff for our supplies does really suck though. It is very frustrating.

George said...

I love how people like you and me try to always do the right thing but how often do companies do the right thing? I know that is not why you do what you do but it kind of pisses me off when you think about it.

Minnesota Nice said...

Scott - thanks for affirming my decision. But I still wish a big box of them would magically appear, for free......

George - Yeah, one little person trying to do right by a huge money making company seems a bit ridiculous - I think that's why I was tempted. Shoot, Express Scripts probably has an entire room, stacked floor to ceiling with strips.

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